Items ordered and paid for will ship within 1-5 (usually 1-2) business days, unless stated in the item description.
We mostly use Royal Mail for shipping, Royal Mail usually deliver within 1-3 business days.
You will receive an e-mail notification informing you that your items have been shipped.
We offer 3 Shipping Options:
1st Class £3.95
Special Delivery £8.90
Standard shipping is free for orders over £45.00.
We offer International Shipping.
Please note any custom charges that may arise are the sole responsibility of the buyer.
We the seller are not responsible for the custom Charges.
In some cases, international orders could take up to 4weeks to arrive due to the necessity to pass through customs. This time frame is our of our control.
We aim to provide the best service to our customers, if you have any problems with your order (lost, damaged or not what you ordered) please contact firstname.lastname@example.org. To complete your return, we require a receipt or proof of purchase.
Unfortunately, we do not offer refunds to products that are fine and have no issue.
Please do keep in mind that all our products are handmade and 100% pure which means they are subject to slight variations.
Refunds (if applicable)
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you refund will be processed, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Sale items (if applicable)s
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail email@example.com within 72 hours of delivery.
If your items are delivered faulty or damaged do tell us immediately (within 72 hours of delivery) and you will have the option of an exchange or refund.
We are not responsible of covering the cost of the return, but in such cases we will cover the delivery cost of the replacement or if you receive a refund, the cost of return shipping will be deducted from your refund.
Ordering on our site is secure and safe. We accept Visa, Mastercard, American express and Paypal.